ezspin3 Privacy Policy

Last Updated: 11 June 2026

This Privacy Policy ("Policy") is issued by ezspin3 ("ezspin3", "we", "us", "our"), the operator of the online gaming platform accessible at ezspin3.net. This Policy describes how ezspin3 collects, uses, discloses, retains, and protects personal data relating to registered members, prospective members, and visitors to the ezspin3 platform. By registering an ezspin3 account or using any ezspin3 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1. Introduction

1.1 ezspin3 takes the privacy of its Malaysian members and platform users seriously. We are committed to handling personal data responsibly and in a manner consistent with applicable data protection legislation, including Malaysia's Personal Data Protection Act 2010 ("PDPA") and the data protection requirements applicable under our international gaming authority licence.

1.2 This Policy applies to all personal data processed by ezspin3 in connection with the operation of the ezspin3 website at ezspin3.net, the ezspin3 Android mobile application, and all related services. It applies regardless of the device or channel through which you access the platform.

1.3 "Personal data" means any information that identifies or could reasonably be used to identify you as an individual, directly or indirectly — including your name, identification number, contact details, financial information, device identifiers, and behavioural data generated through your use of the ezspin3 platform.

2. Personal Data We Collect

2.1 ezspin3 collects the following categories of personal data from members and platform users:

Category	Examples	Source
Identity Data	Full name, date of birth, gender, national identification number (IC / MyKad), passport number	Provided by member at registration or KYC verification
Contact Data	Email address, mobile phone number, residential address	Provided by member at registration or account update
Financial Data	Payment method details (eWallet ID, bank account number), transaction history, deposit and withdrawal records	Generated through platform transactions
Gaming Data	Game history, bet amounts, win/loss records, session durations, bonus redemption history	Generated through platform use
Technical Data	IP address, device type, browser type, operating system, session logs, login timestamps	Automatically collected via cookies and system logs
Communications Data	Live chat transcripts, email correspondence, support ticket records	Generated through member interactions with ezspin3 support
Verification Data	Identity documents (IC copy, utility bill, bank statement) submitted for KYC or AML compliance	Provided by member upon request

2.2 ezspin3 does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) unless specifically required for responsible gaming compliance purposes (for example, where a member voluntarily discloses health-related grounds for a self-exclusion request).

3. How We Use Your Personal Data

3.1 ezspin3 processes your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your ezspin3 member account, including password recovery and login authentication;
• Service delivery: Enabling access to casino games, sportsbook markets, jackpot titles, and all other ezspin3 platform services;
• Payment processing: Processing deposits and withdrawal requests via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and bank transfer;
• Identity and age verification: Confirming that members meet the 21+ age requirement and verifying identity for KYC compliance purposes;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, money laundering, and other prohibited conduct;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and administering self-exclusion, deposit limit, and cooling-off requests;
• Customer support: Responding to member queries, complaints, and support requests via live chat and email;
• Legal and regulatory compliance: Meeting obligations under anti-money laundering ("AML") legislation, our gaming licence conditions, tax reporting requirements, and other applicable legal obligations;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to members who have consented to receive such communications. Marketing preferences can be managed at any time via account settings or by contacting support.

4. Legal Basis for Processing

4.1 ezspin3 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the member agreement, including account creation, payment processing, and service delivery;
• Legal obligation: Processing required to comply with AML regulations, gaming licence conditions, tax obligations, and court orders;
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

5.1 ezspin3 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances:

• Service providers: We share data with vetted third-party service providers who process data on our behalf, including payment processors, identity verification providers, fraud detection systems, and cloud infrastructure providers. These parties are contractually bound to process data only for the purposes specified by ezspin3 and in compliance with applicable data protection law;
• Game providers: Certain gaming data (such as session tokens and bet amounts) is shared with licensed game providers (e.g., Pragmatic Play, Evolution Gaming, Habanero) to the extent required to deliver gameplay;
• Regulatory and legal authorities: We will disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts where required by law, court order, or gaming licence obligation. Such disclosures may be made without prior notice to the affected member;
• Business transfers: In the event of a merger, acquisition, or sale of ezspin3's business or assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

5.2 Where data is shared with third parties acting as independent data controllers (rather than processors), those parties are responsible for their own compliance with applicable data protection law.

6. Cookies & Tracking Technologies

6.1 ezspin3 uses cookies and similar tracking technologies on the ezspin3.net website and in the ezspin3 Android application. Cookies are small data files stored on your device that help the platform function correctly and enable us to analyse usage patterns.

6.2 ezspin3 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality;
• Functional cookies: Store your preferences, such as language settings, preferred payment method, and responsible gaming limit selections;
• Analytics cookies: Collect anonymised data about how members use the platform to help us improve the user experience. This data does not identify individual users;
• Marketing cookies: Used to deliver relevant promotional content to members who have consented to receive marketing communications. These cookies may record whether you have viewed a particular promotion.

6.3 You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the ezspin3 platform. Disabling analytics or marketing cookies will not affect your access to ezspin3 services.

7. Data Retention

7.1 ezspin3 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Member account data and transaction records: retained for a minimum of seven (7) years following account closure, as required by AML legislation and gaming licence conditions;
• Identity verification documents: retained for five (5) years following account closure or the completion of the transaction to which they relate;
• Gaming data and session logs: retained for five (5) years for responsible gaming monitoring and dispute resolution purposes;
• Support communications: retained for three (3) years following the resolution of the relevant support interaction.

7.2 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be used to identify you.

8. Security Measures

8.1 ezspin3 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ezspin3 platform;
• Encrypted storage of passwords and sensitive financial data;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Fraud detection systems that monitor for suspicious account activity in real time;
• Staff training on data protection obligations and security procedures.

8.2 While ezspin3 takes data security seriously, no internet transmission or electronic storage system is entirely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ezspin3 will notify you and the relevant regulatory authority in accordance with applicable legal obligations.

9. Your Data Protection Rights

9.1 As a data subject, you have the following rights in relation to your personal data held by ezspin3:

• Right of access: You may request a copy of the personal data ezspin3 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations that require retention;
• Right to restrict processing: You may request that ezspin3 limit the processing of your personal data in certain circumstances;
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

9.2 To exercise any of these rights, please contact ezspin3 via Live Chat or by email at the address shown in the footer. ezspin3 will respond to verified data subject requests within 30 days. We may need to verify your identity before processing your request.

10. Children's Privacy

10.1 The ezspin3 platform is strictly restricted to individuals aged 21 years and above. ezspin3 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account or submitted personal data, we will immediately suspend the account, delete the associated personal data to the extent permitted by applicable law, and void any gameplay or transactions.

10.2 If you believe that a minor may have accessed the ezspin3 platform, please contact ezspin3 Live Support immediately.

11. Third-Party Links

11.1 The ezspin3 platform may contain links to third-party websites or services in certain contexts, such as game provider information pages. ezspin3 is not responsible for the privacy practices of any third-party websites and encourages you to review the privacy policies of any third-party site you visit. This Policy applies solely to personal data processed by ezspin3 in connection with the ezspin3 platform.

12. International Data Transfers

12.1 ezspin3 operates as a Malaysia-focused platform. Where personal data is transferred to or processed in jurisdictions outside Malaysia (for example, by cloud infrastructure providers or game providers operating internationally), ezspin3 ensures that such transfers are made subject to appropriate safeguards, including contractual data protection clauses that impose equivalent protections to those applicable under Malaysian law.

13. Updates to This Policy

13.1 ezspin3 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable legal requirements. The updated Policy will be published on the ezspin3.net platform with a revised effective date. For material changes, ezspin3 will provide notice to registered members via their registered email address or a prominent notification on the platform. Your continued use of the ezspin3 platform following such notice constitutes acceptance of the revised Policy.

14. Contact & Complaints

14.1 If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a privacy-related complaint, please contact ezspin3 via Live Chat (available 24/7 from the platform) or by email at the address shown in the footer of this page.

14.2 ezspin3 will acknowledge privacy queries and complaints within 24 hours and endeavour to resolve them within 30 days. If you are not satisfied with ezspin3's response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.